Safari reaches new heights with ISO 9001

Would you have associated zoos with ISO 9001? If not, think again. In 2004 African Safari was the first ever animal park to gain certification to ISO 9001 for the quality of its guided tours, and now boasts a happy staff, happy clients... and happy animals! We asked Bibian Pinto, Head of the Quality Department of African Safari, about their quality system. Here she tells us how the animal paradise manages to keep quality up, and complaints down.